Return Policy
At Pie Technology, we strive to ensure customer satisfaction. Our return policy is outlined below:
- Customers may return products within 14 days from the date of purchase without providing any reason and without incurring additional charges.
- Products may be returned within 30 days if they are found to be defective, damaged, or not in conformity with the agreed specifications or intended use.
- Refunds will be issued using the same payment method used for the original purchase, subject to the conditions below.
Return Conditions
- The original sales invoice must be presented and must be issued in the customer’s name.
- Products must be returned in their original condition, including packaging, accessories, and any included items.
Non-Returnable Items
Returns or exchanges will not be accepted in the following cases:
- If the nature, specifications, or packaging of the product make it impossible to return or replace the item in its original condition.
- Products that have been custom-made or manufactured according to the customer’s specific requirements, provided they conform to those specifications.
- Software, digital content, or information programs once accessed or activated.
Warranty & Misuse Disclaimer
- The warranty and right of return do not cover damage resulting from misuse, negligence, physical damage, breakage, exposure to liquids, or improper handling by the customer.
- Manufacturing defects are covered only when the product has been used under normal conditions.
Invoice Responsibility
- Customers are required to retain the original invoice, as no duplicate copies can be issued.
- The invoice must be presented to claim warranty, return, exchange, or after-sales services.
